Welcome to The Park at Katy Trail, one of Uptown Dallas’ most desirable apartment communities. Whether you’re exploring our one- and two-bedroom apartments, curious about our modern interiors, or checking out our pet-friendly policies, this FAQ is designed to give you the answers you need, clearly and confidently. Discover our upscale community amenities, from a resort-style pool to a fully equipped fitness center, and get practical tips on move-in, parking, and utilities. Living here also means being connected to one of Dallas’ most walkable and vibrant neighborhoods. With direct access to the iconic Katy Trail, proximity to Turtle Creek Park, and easy access to premier dining, shopping, and entertainment. Our community offers a rare balance of urban energy and natural serenity. If you’re looking for the perfect rental near Katy Trail or a truly walkable Dallas lifestyle, you’ve found the perfect place to call home.
TOURS AND LEASING
How do I tour an apartment and check out the community?
We’d love to show you around! Schedule an in-person tour directly on our website or contact our leasing office. Please bring a valid ID for your tour.
Virtual tours are also available online, and for a walkthrough video of a specific unit, our team is happy to assist.
APPLICATION AND LEASING
How do I apply for an apartment?
Applications can be submitted through our online portal once you select your preferred floorplan. Our leasing team is always ready to answer questions and guide you through the process.
What documents are required?
You’ll need a valid ID and proof of income to verify eligibility and ensure a smooth leasing process.
What are the income requirements?
To qualify, income should generally be at least three times the monthly rent amount.
What are the lease terms for your apartments?
Flexible lease terms range from 13 to 16 months. Breaking a lease is possible; contact our leasing team to discuss options.
How do I renew my lease?
Our team will send you a renewal notice 90 days before your lease expires. To renew your lease, please email us at least 60 days before your lease ends, and we will provide you with an updated lease agreement. We would be sad to see you go, but if you do not wish to renew your lease, we will provide you with move-out instructions, your final move-out date, and your final balance owed. Breaking a lease is possible; contact our leasing team to discuss options.
Is renters' insurance required?
Yes, renters' insurance is required to protect your belongings and provide peace of mind. Each applicant must be on the insurance policy.
Does The Park at Katy Trail offer affordable housing options?
The Park at Katy Trail does not participate in an affordable housing program at this time.
MOVE-IN AND MOVE-OUT SUPPORT
Are there move-in or application fees?
Yes, an application fee is required. Contact the leasing office for current fees and any available promotions.
Are there services to help with the move-in process?
Freight elevators, loading docks, and moving dollies are available. Coordinate with the leasing office to ensure a smooth move-in.
How much notice is required before moving out?
The leasing team will contact you 90 days before your lease is set to expire. A 60-day notice is required before moving out. Be sure to submit your notice in writing to the leasing office.
Are there any restrictions on decorating or modifying the apartment?
Feel free to personalize your apartment. Any modifications require prior approval and may affect your security deposit.
What is the process for moving out?
When you're ready to move out, please return your keys to the leasing office during office hours so we can process your move-out on the same day. We cannot complete your move-out until we have received the keys. Once you are out of the unit, the team will inspect it and determine any damage and required repairs.
How long does it typically take to receive the security deposit refund?
Security deposits are refunded within 30 days after inspection in the form of a check.
FEES, PAYMENTS, AND UTILITIES
How much is the security deposit?
The security deposit varies by apartment: $150 for one-bedroom and $250 for two-bedroom apartments.
When is my security deposit due?
The security deposit is due when you apply for your new home.
Are utilities included in the rent?
Utilities are not included in the rent at The Park at Katy Trail and are billed separately, allowing you to manage your usage and expenses independently. Residents need to set up their utilities prior to moving in.
How can I pay my rent?
You can pay your rent conveniently through BILT in our resident portal. We accept online payments via credit card, debit card, or bank transfer. For more details, contact the leasing office.
Are there any other monthly fees, such as monthly amenity fees?
There is a monthly amenity fee for pest control, package management, trash service, and other services provided.
PARKING AND TRANSPORTATION
Is parking available? Is there an additional parking fee?
Yes, we offer secure gated garage parking for residents. Visitors and guests can park in the designated spots in the garage. Residents, guests, and visitors are required to register their vehicles to avoid towing.
Are there any restrictions on overnight guests?
Overnight guests are welcome, but must park in the designated guest spots and register their vehicle to avoid towing (subject to change).
Are there EV Charging stations?
Yes, we have universal Tesla Charging stations available in our garage for resident use.
Neighborhood transportation
Walk, bike, or drive to Uptown Dallas hotspots. Less than a mile from the Cityplace/Uptown DART station for convenient access across Dallas–Fort Worth.
MAINTENANCE AND REQUESTS
How do I submit maintenance requests?
Maintenance requests can be submitted through the Sight Plan app. For urgent issues, please call our emergency maintenance team at (214) 838-0400, available 24/7 to ensure timely assistance.
How quickly are maintenance issues addressed?
Non-emergency maintenance requests are typically addressed within 1-2 business days. Emergency issues, such as water leaks or electrical problems, receive immediate attention.
PETS
Is the Park at Katy Trail a pet-friendly apartment community?
Yes, The Park at Katy Trail is a pet-friendly community that allows both cats and dogs. Some breed restrictions may apply, so please check with the leasing office for details.
Is there a pet deposit or a monthly pet fee?
Yes, there is a required pet deposit along with a monthly pet fee. The exact amount depends on the type and number of pets. Contact the leasing office for specific fees.
What is the pet policy for specific breeds or sizes?
Certain dog breeds are restricted at The Park at Katy Trail, and size limits may apply. Please contact the leasing office to learn more about the breed and weight restrictions.
What on-site amenities do you offer to accommodate pets?
Take your leashed dog along the 3.5-mile Katy Trail, which is directly accessible from our apartment community. Mutts Cantina in Uptown, just a short walk away, is a dog-friendly restaurant and dog park where you can enjoy food and drinks with your pup on the patio. They even offer doggie snacks and treats, so everyone’s happy!
COMMUNITY AMENITIES AND LIFESTYLE
Are there any community events or activities organized?
Yes, we regularly organize resident events to help foster a sense of community. Follow us on our Instagram for past and upcoming resident events!
What is your smoking policy?
The Park at Katy Trail is a smoke-free community. Smoking is prohibited in all apartment homes and common areas.
Are there quiet hours in the community?
Yes, quiet hours are observed from 10 PM to 8 AM to ensure a peaceful environment for all residents.
How do I report a noise complaint?
If you need to report a noise complaint, please email us at theparkatkatytrail@willowbridgepc.com so we can address the issue promptly and document it.
What nearby schools are available?
The Park at Katy Trail is conveniently located near several highly regarded schools, making it an ideal choice for families. Nearby options include Southern Methodist University (SMU), Dallas Christian Academy, North Dallas High School, Alex W. Spence Talented/Gifted Academy, and William B. Travis Academy. Residents enjoy easy access to top-rated educational opportunities across all grade levels.
What nearby childcare facilities are available?
For those with younger children, The Park at Katy Trail is close to several trusted daycare and early learning centers. Local options include Merit Children’s Academy and other nearby facilities that provide nurturing, convenient, and high-quality childcare for residents in Uptown Dallas.
NEIGHBORHOOD AND LOCATION
Where is the community located?
The Park at Katy Trail is centrally situated in the most desirable part of Uptown Dallas on Carlisle Street. With direct access to the Katy Trail and steps from Turtle Creek Park, residents enjoy a prime urban location that balances city convenience with natural beauty.
What makes the neighborhood around the community walkable?
This Uptown Dallas community is designed for those who love being close to everything. From your doorstep, you can stroll along the Katy Trail, enjoy Turtle Creek Park, and reach trendy shopping, dining, and entertainment options just minutes away. Check out our neighborhood map for a list of local recommendations!
What biking options are available near the community?
Biking enthusiasts will appreciate the dedicated Katy Trail bike path right outside the building. It connects downtown Dallas, Uptown, and Knox-Henderson, with access to additional trails across the city. Residents can easily explore the city on two wheels while enjoying scenic routes. Check out Dallas Parks & Recreation Trails as well as the Austin Biking Map to explore all the biking trails our surrounding neighborhood has to offer!
How convenient is driving and commuting from The Park at Katy Trail?
The Park at Katy Trail offers quick access to downtown Dallas and top cultural attractions, including the American Airlines Center, AT&T Performing Arts Center, Dallas Museum of Art, Winspear Opera House, and Klyde Warren Park, all within a 7-minute drive. Dallas Love Field is just 10 minutes away, and DFW International Airport is about 20 minutes by car. Major highways such as US-75, I-35E, I-345/I-45, Dallas North Tollway, and Woodall Rodgers Freeway ensure easy commuting across the metroplex.
What public transportation options are nearby?
Less than a mile from the DART Cityplace/Uptown Station on the Red Line, residents can easily access Uptown, downtown Dallas, and connections to the Red, Blue, Green, and Orange lines serving 65 stations across the Dallas–Fort Worth Metroplex. This makes commuting and city exploration convenient, efficient, and stress-free. Check out the DART Schedules & Maps to fully take advantage of our public transport!
Still Have Questions? Contact Us Today!
Contact our leasing office today for personalized assistance. We can’t wait to welcome you to The Park at Katy Trail, where elevated living meets the vibrant Uptown Dallas lifestyle.